Returns & Refund Policy

Zaroon Mart Returns & Refund Policy

At Zaroon Mart, we strive to provide our customers with the highest quality products. However, if you're not completely satisfied with your purchase, we offer an easy and hassle-free returns and refund process to ensure your shopping experience is smooth.

Returns:

• Eligibility for Returns:

  • You can return products within 7 days of receiving your order.
  • Items must be in their original condition, unused, and in the same packaging as received.
  • Certain products, such as perishable goods, hygiene items, or personalized products, may not be eligible for return. Please check the product description for any specific return restrictions.

• How to Return:

  • To initiate a return, please contact our customer service team at zaroonmartofficial@gmail.com with your order details.
  • Please include your order number and the reason for the return in your email.

• Return Shipping:

  • Customers are responsible for the cost of return shipping unless the product is defective or incorrect.
  • We recommend using a trackable shipping service for your return to ensure it reaches us safely.

Refunds:

• Refund Process:

  • Once your return is received and inspected, we will notify you via email regarding the status of your refund.
  • If your return is approved, we will process the refund to the original payment method used for the purchase.
  • Please note, it may take 5-7 business days for the refund to reflect in your account depending on your bank or payment provider.

• Refund Exceptions:

  • If your return does not meet the eligibility criteria, you will be notified, and a refund will not be processed.
  • In cases where the item has been used or damaged after delivery, the refund may not be granted.

Exchanges:

• Currently, we do not offer direct exchanges. If you need a different size, color, or product, please return the original item and place a new order.

Defective or Damaged Products:

• If you receive a defective or damaged product, please contact us within 3 days of receiving your order at zaroonmartofficial@gmail.com with pictures of the damaged item.
  • We will arrange for a replacement or a full refund depending on the situation.

Contact Us:

If you have any questions regarding returns or refunds, please feel free to reach out to our customer service team at:
Email: zaroonmartofficial@gmail.com

Thank you for shopping with Zaroon Mart!